Question 1

Where are you located?

Accepted Answer

We are located on the east end of Oak Ridge at 120 Elza Drive.

Question 2

What are your business hours?

Accepted Answer

We are open Monday thru Friday from 7:30 am to 5:30. We are closed Christmas. Other holiday hours will be listed as they arrive.

Question 3

How do I get work done on my vehicle?

Accepted Answer

The simplest way is to call us at (865)482-5508 and make an appointment or you can come by and talk to someone to make an appointment.

Question 4

How much will my car repair be?

Accepted Answer

The simple answer is we don’t know. Until your vehicle is at the shop, we diagnose the problem or problems, and we price the parts and labor required we don’t know how much it will be. As soon as we have all the information we will call you with a price and let you decide if you want to have to work done or not. Some services such as oil changes, brakes, and tune-ups do have a base price but could also be more expensive depending on the vehicle and parts involved.

Question 5

How long will the repair take?

Accepted Answer

Again, the simple answer is we don’t know. It depends on what the repair is, how long it takes to diagnose the problem, how long it takes to get parts, and other factors. We will, however, keep you updated on the progression of the diagnosis and repairs.

Question 6

Do you have loner cars?

Accepted Answer

In order to offer our customers the lowest price possible at our shop we do not offer some amenities such as loner cars at this time.

Question 7

Can I wait while my repair is being done?

Accepted Answer

Most of the time we recommend that customers drop off the vehicle for repairs in order to better serve everyone. However, if the service or repair is small (such as an oil change) you may choose to wait while the job is done.

Question 8

Do you offer towing?

Accepted Answer

We do not have our own towing. We can recommend towing services to you if you call us at (865)482-5508.

Question 9

Do you offer fleet management services?

Accepted Answer

Yes we do offer several different types of fleet management services including ARI.

Question 10

Do you offer a warrantee?

Accepted Answer

Yes, on MOST parts we offer a year or 12,000 mile warrantee.

Question 11

Do you offer transportation?

Accepted Answer

Sometimes we are able to give rides if your location is within 5 miles of our business and we have arranged with you that a ride is available.

Question 12

Do you install additional car components?

Accepted Answer

Yes, we will install components such as radios, GPS, hands-free mics, breathalyzers, and performance products.

Question 13

How long can I leave my car there?

Accepted Answer

After a decision is made about doing repairs to the vehicle or after the work is done you have 5 days to pick up your vehicle before storage is added to your bill.

Question 14

What payment methods do you take?

Accepted Answer

We accept cash, check, credit, or debit cards.

Question 15

Do you offer gift certificates?

Accepted Answer

Yes, call us in advance and we can make gift certificates for you in the amount of your choice.

Question 16

Do you offer any discounts or special offers?

Accepted Answer

Yes, occasionally we do have special offers. The best way to find them is on this website and our face book.

Question 17

What kinds of services do you offer?

Accepted Answer

·         O/L/F (Oil Change)
·         Tune-ups
·         Brakes
·         Suspension
·         Diagnostics
·         Electrical
·         Replace engines and transmissions
·         A/C
·         belts
·         timing belts
·         hoses
·         shocks and struts
·         coolant system
·         power steering
·         tires
·         alignment
·         tire rotation
·         small stuff – such as wipers, fluids, putting air in tires
                             and Much More!

M&W

AUTO REPAIR, INC.

since 1989

Family Owned & Operated!

YOUR DEALER ALTERNATIVE - Many times HALF THE $$$

"I Guarantee You, We Will Beat Any Reasonable Quote In The Area!" - Mike

Frequently asked questions & Car Care Tips 👍

Where are you located?

What are your business hours?

How do I get work done on my vehicle?

How much will my car repair be?

How long will the repair take?

Do you have loner cars?

Can I wait while my repair is being done?

Do you offer towing?

Do you offer fleet management services?

Do you offer a warrantee?

Do you offer transportation?

Do you install additional car components?

How long can I leave my car there?

What payment methods do you take?

Do you offer gift certificates?

Do you offer any discounts or special offers?

What kinds of services do you offer?

CALL US

OPENING HOURS

VISIT US

OUR SERVICES

All major credit cards

Checks

MULTIPLE YEAR BEST MECHANIC & SHOP

M&W

AUTO REPAIR, INC.

since 1989

Family Owned & Operated!

YOUR ​DEALER ALTERNATIVE - Many times HALF THE $$$

"I Guarantee You, We Will Beat Any Reasonable Quote In The Area!" - Mike

Frequently asked questions & Car Care Tips 👍

Where are you located?

What are your business hours?

How do I get work done on my vehicle?

How much will my car repair be?

How long will the repair take?

Do you have loner cars?

Can I wait while my repair is being done?

Do you offer towing?

Do you offer fleet management services?

Do you offer a warrantee?

Do you offer transportation?

Do you install additional car components?

How long can I leave my car there?

What payment methods do you take?

Do you offer gift certificates?

Do you offer any discounts or special offers?

What kinds of services do you offer?

CALL US

OPENING HOURS

VISIT US

OUR SERVICES

MULTIPLE YEAR BEST MECHANIC & SHOP

YOUR DEALER ALTERNATIVE - Many times HALF THE $$$